Refund policy

Every piece is made to order for you, so we ask you to choose your size with care. If something isn't right, here is what you can do.

Returning a piece

You can return a piece within 14 days of receiving it, without giving a reason.

• Write to info@selahiwear.com with your order number and the pieces you want to return. A clear message that you want to return them is enough.
• We reply with the address to send them to. Please don't send anything back before you have it.
• Send the pieces within 14 days of your message: unworn, unwashed and in the condition you received them.
• Return shipping is paid by you. We recommend a tracked service.

Your refund

Once your return has arrived and we've checked it, we refund you within 14 days, to the payment method you used and in the currency you paid in. If you return your whole order and you live in the European Union, we also refund the standard shipping you paid.

A piece that comes back worn, washed or damaged may be refunded in part, by the loss in value.

Exchanges

Because each piece is made for you, we can't swap sizes directly. Return the piece as above and order the size you need.

Faulty, misprinted or wrong pieces

If a piece arrives damaged, misprinted, faulty, or isn't what you ordered, write to us within 7 days of delivery with your order number and a photo of the problem. We'll make you a new one or refund you in full, and you won't pay any shipping. Usually you won't even need to send the piece back. Your statutory warranty rights stay unaffected.

Cancelling an order

If you change your mind right after ordering, write to us straight away. As long as your piece hasn't gone into production, we cancel your order and refund you in full. Once it's being made, we can't stop it, but you can still return it as described above.

Questions

Write to info@selahiwear.com. We'll find a way.