Shipping policy

Every Selahi piece is made to order. Nothing waits in a warehouse: when you order, your piece is printed and finished for you, then sent straight to you by our print partner.

How long it takes

• Making: 1–6 business days after you order.
• Shipping: 5–15 business days once your piece has left, depending on where you live.

We aim for 7–14 business days from order to door. Customs checks, public holidays and busy seasons can add a few days, so please allow up to 21 business days before you worry. Business days are Monday to Friday, without public holidays.

If you order several pieces, they may arrive in separate parcels. You won't pay shipping twice.

Where we ship

We ship to Switzerland and to the countries you can choose at checkout. If your country isn't listed, write to us and we'll see what we can do.

What shipping costs

Shipping costs are shown at checkout, before you pay. We don't offer free shipping at the moment.

Duties and import taxes

Our pieces are made by print partners abroad, so a parcel can cross a border on its way to you. Depending on your country, import duties or taxes may apply. Where they are collected at checkout, you'll see them there and owe nothing more on delivery. Where they aren't, the carrier may collect them from you on delivery; they are set by your country, not by us.

Tracking your order

As soon as your order ships, we email you a tracking link. You can also follow it on our site under “Track your order”, at the foot of every page.

If something goes wrong

• Your parcel hasn't arrived 21 business days after you ordered, or tracking hasn't moved for 10 business days: write to us. If it's lost, we send your piece again or refund you.
• It arrived damaged: write to us within 7 days of delivery, with a photo of the piece and the packaging, and we'll make it right.
• A wrong address: please check your address at checkout. If you spot a mistake, write to us straight away; once your piece is on its way we can't redirect it. If a parcel comes back because the address was wrong or it wasn't collected, we can send it again, but the new shipping is on you.

Questions about your delivery? Write to info@selahiwear.com with your order number.